Publication date: June 2026
This document constitutes an official offer (public offer) of Tubelab LLC (hereinafter the “Contractor”) to any individual with legal capacity (hereinafter the “Subscriber” or “Customer”) who accepts this offer on the terms set out below and wishes to subscribe to the MULASTRO service, available at mulastro.com (hereinafter the “Service”).
This Subscription Offer is a standalone document and governs solely the relationship concerning the arrangement, payment, renewal, amendment and cancellation of a subscription. In matters not expressly regulated by this Offer, the provisions of the general MULASTRO Public Offer, available at /offer, and the Privacy Policy at /privacy-policy apply.
Acceptance of this Offer is effected by the Customer ticking the box (checkbox) confirming agreement with the terms of the subscription and automatic charges on the subscription page, and by making the first payment towards the subscription or trial period. From the moment of acceptance, this Offer acquires the force of an agreement concluded between the Contractor and the Customer.
1.1. Service — the MULASTRO software platform available on the Internet, intended for the generation of astrological, numerological and predictive materials using artificial intelligence technologies.
1.2. Subscription — periodic paid access to the extended functionality of the Service on the terms of the selected Plan.
1.3. Plan — the set of subscription terms (scope of services, frequency, cost) published on the Service page. As at the publication date of this Offer, the “Guest”, “Club” and “Featured” plans are available in monthly and annual editions.
1.4. Billing period — the period paid for by a single subscription payment (one calendar month or one calendar year, depending on the selected Plan).
1.5. Renewal date — the date on which the current paid Billing period ends, on which the cost of the next Billing period is charged automatically.
1.6. Trial period — an initial subscription interval of between one and seven days, provided at a reduced (nominal) price.
1.7. Recurring (automatic) payment — a cashless charge of funds to the Customer’s bank card, made by the acquiring bank on the Contractor’s instructions on the renewal date without the need for the Customer to confirm each transaction.
1.8. Personal account — the Customer’s personal section in the Service, in which the order history, the active subscription and tools for managing it are available.
2.1. The Contractor grants the Customer the right of access to the extended functionality of the Service on the terms of the selected subscription Plan, and the Customer undertakes to pay the cost of the subscription in a timely manner in the manner provided for by this Offer.
2.2. The extended subscription functionality may include (the scope depends on the selected Plan and the current version of the plan descriptions on the Service page): personal astrological readings (natal chart, Destiny Matrix, Love Formula, Money and Career, etc.), periodic forecasts (daily, weekly, monthly, yearly), a lunar calendar and recommendations, compatibility readings, access to an AI chat with an astrological assistant, exclusive materials of the club section, and early access to new Service products.
2.3. Informational and entertainment nature. All materials, reports and forecasts of the Service are informational and entertainment in nature and advisory only; they do not constitute medical, legal, financial or psychological advice and may not serve as the sole basis for the Customer making any decisions.
2.4. Age restrictions. The Service is intended solely for persons who have reached the age of 18 and have full legal capacity.
2.5. Applicability in mobile applications. Where a subscription is arranged through a Service mobile application distributed via the Apple App Store or Google Play, the rules of the relevant application store (Apple Media Services Terms, Google Play Terms of Service) additionally apply to the parties’ relationship regarding charging, cancellation and refunds. In the event of a conflict between this Offer and the rules of the application store in respect of subscriptions arranged through the store, the store’s rules prevail.
3.1. The cost of the subscription is determined by the selected Plan and is fixed on the subscription page at the moment of acceptance. As at the publication date of this Offer, the following base plans are available:
3.2. Annual plans are provided at a discount relative to the total of twelve monthly payments. The discount is fixed at the moment of acceptance and applies for the entire paid Billing period (12 months).
3.3. All settlements under this Offer are made in Russian roubles (RUB) by 100% prepayment through the acquiring bank or another secure electronic payment system engaged by the Contractor.
3.4. The Contractor is entitled to establish promotional plans, special offers, discount coupons and other marketing campaigns for a limited period. The terms of such campaigns are published on the relevant offer page and form an integral part of this Offer in respect of Customers who have accepted them.
4.1. For each Plan, the Contractor may establish a trial period at a reduced (nominal) price. As at the publication date of this Offer, the following trial periods are available:
4.2. A trial period is available to the Customer no more than once in respect of each Plan. The Contractor is entitled to restrict or refuse a trial period to a Customer who has previously used a trial period or otherwise abuses the Service’s campaigns.
4.3. Automatic transition to the full price. At the end of the trial period, the subscription is automatically renewed on the terms of the selected Plan at its full (standard) price, unless the Customer has cancelled the subscription before the renewal date in the manner provided for by Section 7 of this Offer.
5.1. By subscribing, the Customer provides the Contractor and the servicing acquiring bank with an instruction and consent to automatically charge the cost of each subsequent Billing period to the bank card used for the first payment, without additional confirmation of each individual transaction.
5.2. Consent to recurring charges is expressed by the Customer explicitly — by ticking the box (checkbox) in the relevant field on the subscription page. The text of the consent and the fact of it being given are retained by the Contractor in the system logs.
5.3. The first charge is made at the moment of acceptance (arranging the subscription or trial period). Each subsequent charge is made automatically on the renewal date, at approximately the same time of day. The amount of each subsequent charge is equal to the cost of the selected Plan in effect on the renewal date, subject to Section 8 of this Offer.
5.4. The Customer undertakes to ensure that sufficient funds are available on the bank card by the renewal date. If a charge cannot be made (insufficient funds, the card is blocked, it has expired, etc.), the Contractor is entitled to retry the charge over the following several days. If the charge cannot be made after that period, access to the extended subscription functionality is suspended until payment is received.
5.5. The security of card details is ensured by the acquiring bank in accordance with the PCI DSS standard; the Contractor does not store the full details of the Customer’s bank cards on its servers.
6.1. The Contractor notifies the Customer in advance of each upcoming automatic charge, the amount and the renewal date via available communication channels (email, push notifications, messengers) — no later than 24 hours before the renewal date.
6.2. For trial periods shorter than three days, the notice is sent no later than a few hours before the charge, owing to the reduced length of such periods.
6.3. The notice contains: the name of the Plan, the amount of the upcoming charge, the renewal date and a direct one-step link to cancel the subscription.
6.4. The Customer undertakes to keep the contact details in the Personal account up to date. The risk of not receiving a notice due to incorrect contact details or technical limitations on the part of the Customer’s email provider is borne by the Customer.
7.1. The Customer is entitled to cancel the subscription and disable automatic charges at any time by one of the following methods:
7.2. After cancellation, the subscription is not renewed and no new charges are made. Access to the extended functionality is retained until the end of the Billing period already paid for.
7.3. No refund is made for a Billing period that has already begun (has already been charged), since access to the extended functionality within the paid period is provided continuously and is deemed a service rendered throughout that period. The alternative to a refund is free cancellation of the subscription before the next renewal date (no charge is made, amount RUB 0).
7.4. Funds for personal reports, forecasts and other results already generated that have individually determined properties are non-refundable pursuant to Articles 26.1 and 32 of the Law “On the Protection of Consumer Rights”.
7.5. Erroneous charge. In the event of a double, erroneous or incorrect charge of funds, the Customer is entitled to contact the support service. A confirmed erroneous charge is refunded to the same bank card within the period established by Article 22 of the Law “On the Protection of Consumer Rights” (no later than ten days from the date the demand is made).
7.6. This section does not limit the Customer’s rights expressly provided for by applicable law, including the right to withdraw from a service subject to payment to the Contractor of the costs actually incurred by it (Article 32 of the Law “On the Protection of Consumer Rights”).
7.7. For subscriptions arranged through the Apple App Store or Google Play, cancellation is carried out through the relevant application store; refunds are handled in the manner established by the store’s rules.
8.1. The Contractor is entitled to change the cost of the subscription and/or other material terms of this Offer unilaterally. The new price and/or new terms apply solely to future Billing periods and have no retroactive effect.
8.2. The Contractor notifies the Customer of an upcoming change to the price or material terms of the subscription by email and/or other available communication channels no later than 30 (thirty) calendar days before the date on which the changes take effect.
8.3. A Customer who does not agree with the new price or new terms is entitled to cancel the subscription before the date on which they take effect. Continued use of the subscription after the date the changes take effect signifies the Customer’s agreement with the new version of the Offer and the new price.
8.4. A change to the version of this Offer that does not involve an increase in price or a deterioration of other material terms for the Customer (including clarifications of wording, correction of typos, or expansion of subscription functionality) is made by the Contractor by publishing the new version on the Service website and takes effect from the moment of publication.
9.1. By accepting this Offer, the Customer confirms their consent to the processing of personal data (including surname, first name, email address, date, time and place of birth, and payment identifiers) by the Contractor and the operators it engages for the purposes of performing this agreement, processing recurring payments and sending notifications.
9.2. The processing of personal data is carried out in accordance with Federal Law of 27 July 2006 No. 152-FZ “On Personal Data”, other applicable law and the Service’s Privacy Policy, available at /privacy-policy.
9.3. The Customer is entitled to withdraw consent to the processing of personal data at any time by sending the relevant request to support@mulastro.com. Withdrawal of consent entails the termination of the subscription services, since it is technically impossible to render the services without processing the said data.
10.1. The parties are liable for the non-performance or improper performance of their obligations in accordance with applicable law and this Offer.
10.2. The Service is provided on an “as is” basis. The Contractor is not liable for temporary technical failures of third-party APIs, acquiring banks and communication providers, or for losses caused by such failures.
10.3. The Contractor is not liable for decisions made by the Customer on the basis of the Service’s informational and entertainment materials, or for the direct or indirect consequences of such decisions.
10.4. The Contractor’s aggregate liability to the Customer under this Offer is limited to the amount actually paid by the Customer for the current Billing period of the subscription.
10.5. The parties are released from liability for the non-performance of obligations if such non-performance is caused by force majeure circumstances within the meaning defined by applicable law.
11.1. The substantive and procedural law of the Russian Federation applies to the parties’ relationship under this Offer.
11.2. All disputes and disagreements arising out of or in connection with this Offer shall, where possible, be resolved by the parties through negotiation. The Customer sends a written claim to support@mulastro.com. The period for considering a claim is 30 (thirty) calendar days from the date of its receipt.
11.3. If agreement is not reached through negotiation, the dispute is subject to consideration by a court at the Customer’s place of residence or under other rules of jurisdiction established by applicable law for disputes involving consumers.
12.1. This Offer takes effect from the date of its publication on the Service website and remains in force indefinitely until it is withdrawn by the Contractor or replaced by a new version.
12.2. If any provision of this Offer is found to be invalid, this does not entail the invalidity of the remaining provisions or of the Offer as a whole.
12.3. For all questions relating to the subscription, cancellation, refunds and the operation of the Service, the Customer may contact: support@mulastro.com.
Tubelab LLC