Publication date: March 2026
This document constitutes an official offer (public offer) of Tubelab LLC (hereinafter the “Contractor”) to any individual (hereinafter the “Customer”) who accepts this offer on the terms set out below.
1.1. Acceptance of the offer — full and unconditional acceptance of the terms of this Offer by registering in the Service and/or making payment for the Services.
1.2. Service — the MULASTRO software platform available on the Internet, intended for the generation of astrological and numerological reports using artificial intelligence technologies.
1.3. Personal account — the Customer’s personal section in the Service, where the order history and additional services are available.
1.4. Plans — the cost and scope of services published on the Service website (including the “Start”, “Harmony” and “Guide” plans).
2.1. The Contractor undertakes to provide the Customer with services granting access to the Service for the generation of personal information reports (natal chart, Destiny Matrix, compatibility reading, etc.), and the Customer undertakes to pay for these services in accordance with the selected Plan.
2.2. Important condition: All reports and forecasts generated by the Service are provided solely for informational and entertainment purposes and are advisory in nature. The results of generation are based on artificial intelligence algorithms and mathematical calculations.
2.3. Age restrictions. The Service is intended solely for persons who have reached the age of 18 years. By accepting this offer (registering in the Service and/or paying for the Services), the Customer confirms that they are of legal age and have full legal capacity in accordance with the applicable law. The Contractor is entitled to refuse to provide the Services and to terminate the Agreement unilaterally if it becomes aware that the Customer does not meet this requirement.
3.1. To receive the Services, the Customer undertakes to provide the necessary data: the date, exact time and place of birth. The Customer is responsible for the accuracy of the data provided.
3.2. The Service is deemed to have been rendered in full at the moment access to the generated report is provided in the Personal account or on a Service page.
3.3. The Contractor is entitled to engage third parties to ensure the technical operation of the Service (including the Google Gemini API for text generation).
4.1. The cost of the Services is determined by the Plans in effect at the time of payment and published on the Service website.
4.2. Payment is made by 100% prepayment through secure electronic payment systems.
4.3. The procedure for subscribing and for automatic (recurring) payments is governed by Section 5 of this Offer.
4.4. The discount on annual plans is fixed at the time of payment and applies for the billing period (12 months).
5.1. Subscription — periodic paid access to the extended functionality of the Service on the terms of the selected Plan. The subscription period (month or year) and its cost are indicated on the Plans page at the time of purchase and are fixed for the relevant billing period.
5.2. Trial period. A trial period at a reduced price (including RUB 1) may apply to certain Plans. At the end of the trial period, the Service automatically charges the full cost of the selected Plan unless the Customer has cancelled the subscription before the charge date.
5.3. Recurring (automatic) payments. By subscribing, the Customer instructs the Contractor and the acquiring bank to automatically charge the cost of the next billing period to the Customer’s bank card without additional confirmation of each charge. The Customer expresses consent to recurring charges explicitly — by ticking the relevant box (checkbox) on the payment page. The Contractor retains a record of the consents provided.
5.4. Charge date and procedure. The first charge is made at the time of subscription or of the trial period. Each subsequent charge is made automatically on the date the current paid period ends (hereinafter the “renewal date”), at approximately the same time of day. The amount charged is equal to the cost of the selected Plan in effect on the renewal date.
5.5. Notice before charging. The Contractor notifies the Customer in advance of the upcoming automatic charge and its amount via available communication channels (email, push notifications, messengers) — no later than 24 hours before the renewal date. For trial periods shorter than three days, the notice is sent no later than a few hours before the charge.
5.6. Change of price. The Contractor is entitled to change the cost of the subscription. The new price applies only to future billing periods and only after prior notice to the Customer no later than 24 hours before the renewal date. A Customer who does not agree with the new price is entitled to cancel the subscription before the renewal date.
5.7. Cancellation of subscription. The Customer may cancel the subscription and disable automatic charges at any time: (a) independently in the Personal account in a single step, or (b) by sending a request to support@mulastro.com. After cancellation, the subscription is not renewed and no new charges are made, while access is retained until the end of the period already paid for. Cancellation does not require any explanation of reasons, phone calls, or retention procedures.
5.8. Refunds. Access within the paid period is provided continuously and is deemed a service rendered throughout that period. No refund is made for a subscription period that has already been charged (has already begun); the alternative to a refund is free cancellation of the subscription at any time — if cancelled before the next renewal date, no charge is made (RUB 0). Funds for personal reports already generated are non-refundable as a service with individually determined properties rendered in full (Articles 26.1 and 32 of the Law “On the Protection of Consumer Rights”). This clause does not limit the Customer’s rights expressly provided for by applicable law.
6.1. The Contractor is not liable for decisions made by the Customer on the basis of information obtained in the Service.
6.2. The Contractor does not guarantee the factual accuracy of forecasts, as astrology and AI models are not exact sciences.
6.3. The Service is provided on an “as is” basis. The Contractor is not liable for temporary technical failures of third-party APIs and communication providers.
7.1. All Service materials, including design, texts and algorithms, are the intellectual property of the Contractor.
7.2. The Customer is granted the right to use the reports solely for personal non-commercial purposes.
8.1. The Customer consents to the processing of personal data (email address, birth parameters) in accordance with the Contractor’s Privacy Policy.
Tubelab LLC